Turn every guest QR scan into a live service request.
Madupe helps venues capture guest requests from QR codes, route them to staff, and close the loop with guest-visible status updates.
Table 14
Our drinks have not arrived yet.
I have let the team know. You can follow the status here.
Request created · Normal priority
Active requests04
Built for the moments staff usually miss.
Guests should not have to wave, queue, repeat themselves, or wonder whether anyone heard them. Madupe gives every request a visible operational path.
Scan
Guests scan a venue or service-point QR code from the table, bar, room, or event floor.
Request
They ask for help in plain language: missing drinks, payment support, spills, access needs, or urgent issues.
Route
Madupe classifies the request, applies priority rules, and places it in the right staff queue.
Resolve
Staff acknowledge, progress, complete, and get guest confirmation when the issue is handled.
For live hospitality teams.
Run venue-wide QR intake or attach service points to rooms, tables, booths, bars, zones, and VIP areas. Staff see structured requests instead of scattered verbal handoffs.
- Bars and clubs
- Restaurants
- Hotels
- Event venues
- VIP areas
- Multi-zone hospitality teams
One command center for requests, staff, and resolution.
Priorities, assignments, guest-visible updates, ratings, opening hours, and QR service points sit together so managers can understand service pressure while staff keep moving.
Open command centerVenue-scoped staff roles
Service points for zones
Guest conversation history
Safety escalation rules
Clear public access. Protected operations.
Public QR chat is intentionally narrow and rate-limited. Operational dashboards require authenticated staff access, organization membership, and venue permissions.
- Encrypted guest message storage
- Role-based staff access
- Rate-limited public QR endpoints
- Guest sessions kept out of URLs